Refund Policy

1. General Policy

At ToolTox, we strive to provide the best possible service to our customers. However, due to the nature of digital goods and services, we generally do not offer refunds once an order has been processed and delivered. Please read this policy carefully before making a purchase.

2. Eligible Refund Scenarios

Refunds may be considered in the following specific circumstances:

• Non-Delivery: If a service was not delivered within the specified timeframe (usually 24-48 hours after the order start time), you may request a refund.
• Service Not as Described: If the delivered service is significantly different from the description on our website.
• Technical Issues: If a technical error on our end prevented the service from being delivered.

3. Non-Refundable Scenarios

We do not offer refunds in the following cases:

• You changed your mind after the order was placed.
• You provided an incorrect link or username (e.g., private profile).
• You purchased a similar service from another provider simultaneously, making it impossible to track our delivery.
• Your account was suspended or banned by the social media platform for reasons unrelated to our service.

4. How to Request a Refund

To request a refund, please contact our support team at support@tooltox.com or open a support ticket within 3 days of your purchase. Please include your order number and a detailed explanation of the issue.

5. Processing Time

If your refund request is approved, the refund will be processed to your original payment method or as store credit (wallet balance) within 5-7 business days.